Pianos for Sale - Used Steinway Pianos and Concert Pianos for Sale

Return Policy

All piano sales are final.

Refunds are granted if:

  • An item that has undisclosed damage or undisclosed missing parts
  • Any item listed as new that is not new

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged that has not been disclosed. If you need to exchange it for the same item, send us an email at info@parkavenuepianos.com

Shipping

To return your product, you should mail your product to: 340 West 57th Street. Suite 7G New York, NY10019 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please do not send your purchase back to the manufacturer.